STEP ONE: CHOOSE A SUBSCRIPTION

You can choose to have one dozen cookies delivered each month (MONTHLY), or two dozen cookies delivered every three months (QUARTERLY). You can also choose if you want the cookies to come in a one-dozen box or a half-dozen box (gives you more variety!).

Every Cookie Club subscription shipment receives complimentary shipping and is automatically priced with a 10% discount.

After purchasing your subscription, you’re officially a Member! Members receive 10% off online and in-person purchases. Please allow a processing time of 7 business days for your 10% discount to become active.

STEP TWO: AWAIT YOUR COOKIES

Your cookies will ship 2-5 business days after your online purchase or about 4-5 weeks after you sign-up in stores.

STEP THREE: Enjoy!

Shipping is complimentary on your subscription shipments, however, any additional purchased items will incur shipping fees.

Of course! You can select your cookie flavors to your liking. Simply log in to your account here and choose your preferred cookie flavor or combination for your subscription. Scroll down to the Member FAQ section for detailed login instructions!

MEMBERS: Please make all adjustments 10 days before your renewal date.

If changes are made within 10 days of your renewal, please note that they will apply to the following subscription fulfillment, not the one currently in processing.

Please reach out to our Club Team if you need assistance: club@brownbuttercookies.com 

We will soon! Our Almond Brown Butter Sea Salt Shortbread Cookie made with Gluten-Free flour is making its debut Spring 2025. STAY TUNED! Please note: our bakery is NOT certified gluten-free and our cookies are made on shared equipment and baked in shared ovens.

Absolutely! When purchasing a subscription you’ll have the ability to enter your billing information and their shipping details.

We recommend keeping your email tied to the account so that you can log in and manage the subscription.

If you would like them to have FULL club access (10% off, special login, etc.), please reach out to our team with the gift recipient’s name and email address: club@brownbuttercookies.com. Subject line: Gifting the Cookie Club.

Absolutely!

As a Cookie Club member, you can sweeten your subscription by adding cookies to your monthly/quarterly shipments, with the added plus of a 10% club discount + free shipping. Here are the details:

• How to Request: Please email your add-on request to us at club@brownbuttercookies.com at least 10 days before your order processes.
• Quantity: You can add up to 10 dozen boxes or 16 half dozen boxes per shipment.
• Limitations: Note that classic cookies and merchandise cannot be included in your add-on.
• Availability: This service may not be available from June to August.

We’re excited to help you enjoy even more delicious cookies with your Cookie Club subscription!

HOW TO EDIT YOUR SUBSCRIPTIONS (via your desk/laptop computer)

1. Click here to enter your login information.
2. Type in the email you used to buy your subscription. If you forgot your password or haven't set one yet, click 'Forgot password?' to get a link for creating a new password.
3. At the top right, click on "logged in as YOUR NAME"
4. On the left side, click on "MANAGE SUBSCRIPTIONS"
5. On the top, listed second, click "SUBSCRIPTIONS" to edit your upcoming order at least 10 days before your renewal date.
6. Select the subscription you'd like to edit.
7. From here, edit your shipping address, payment method, etc.

MEMBERS: Please make all adjustments 10 days before your renewal date.

If changes are made within 10 days of your renewal, please note that they may not be applied to your shipment in processing and will most likely apply to the following subscription fulfillment.

Please reach out to our Club Team if you need assistance! club@brownbuttercookies.com 

The Future Flavor Finders is our Cookie Club exclusive flavor testing group. Members get to taste unreleased cookie creations and help us decide which ones should become official seasonal flavors.

Each quarter, you’ll receive two brand-new cookies made only for Cookie Club members. After tasting, you’ll vote for your favorite. The winning cookie may return later as one of our seasonal releases available to all customers.

Starting in October 2025 (Q4, fourth quarter), you’ll receive two flavors of cookies four times a year—one round of flavor testing each quarter, even if you are a monthly Cookie Club subscriber. Two test flavors each quarter (two cookies per flavor).

We’ll send you a short survey by email each month to remind you before voting closes for the quarter. You’ll be able to cast your vote and share feedback on what you loved (or didn’t love). The survey can also be found on this web page: brownbuttercookies.com/cookieclub-fff

HOW TO EDIT YOUR COOKIE FLAVOR(S) (via your desk/laptop computer)

1. Click here to enter your login information.
2. Type in the email you used to buy your subscription. If you forgot your password or haven't set one yet, click 'Forgot password?' to get a link for creating a new password.
3. At the top right, click on "logged in as YOUR NAME"
4. On the left side, click on "MANAGE SUBSCRIPTIONS"
5. On the top, listed second, click "SUBSCRITIONS" to edit your upcoming order at least 10 days before your renewal date.
6. Select the subscription you'd like to edit.
7. The second option is "Variant" click that then change the flavor from the drop down menu on the right.
8. Click "UPDATE VARIANT" to make it official! 

MEMBERS: Please make all adjustments 10 days before your renewal date.

If changes are made within 10 days of your renewal, please note that they may not be applied to your shipment in processing and will most likely apply to the following subscription fulfillment.

Please reach out to our Club Team if you need assistance! club@brownbuttercookies.com 

Adding cookies to your club shipment is easy! Here’s how:

• How to Request: Simply email your add-on request to us at club@brownbuttercookies.com at least 10 days before your order processes. Be sure to include the flavor, box size (half dozen or dozen), and quantity of cookie boxes you’d like.

• Quantity: You can add up to 10 dozen boxes or 16 half dozen boxes per shipment.

• Limitations: Please note that classic cookies and merchandise cannot be included in your add-on.

• Availability: This service may not be available from June to August.

We can’t wait for you to enjoy even more delicious cookies with your Cookie Club shipment!

Members are eligible to cancel or pause their membership after 2 shipments. Please reach out to club@brownbuttercookies.com to pause or cancel your membership after your first two shipments. Please note that we cannot cancel your subscription within 10 days of your renewal.