FAQ: WHO TO CONTACT

FOR A NEW OR EXISTING ORDER

Email contactus@brownbuttercookies.com.

Customer Service hours are Monday to Thursday, 10 AM to 4 PM, 805-464-6636 ext. 2.

FOR A MEDIA INQUIRY

FOR COOKIE CLUB

FOR HIRING

FAQ: SHIPPING

WHEN WILL MY ORDER ARRIVE?

Orders leave our facility in 2 to 5 business days. During promotions and holidays, orders leave in 3 to 6 business days.

You get an email with a tracking number when your order ships. Shipping speed does not change processing time. Orders of $80 and over ship free.

DO YOU OFFER FREE SHIPPING?

Yes. Orders of $80 and over ship free. Full details: shipping policy.

CAN I MAKE CHANGES TO MY ORDER?

Yes. Call 805-464-6636 ext. 2 or email contactus@brownbuttercookies.com as soon as you can. Once an order has been processed for shipment, we can't change it.

CAN I REQUEST A SPECIFIC DELIVERY DATE?

No. We can't promise a delivery date. Once your order leaves our facility, delivery timing is up to the carrier. Use your tracking number for updates.

CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?

Please email contactus@brownbuttercookies.com before calling. Phone: 805-464-6636 ext. 2. Customer Service hours are Monday to Thursday, 10 AM to 4 PM.

If the order has already been processed or has shipped, we can't change the address.

FAQ: GIFTING

HOW DO I PLACE CORPORATE OR MULTIPLE ORDERS?

For corporate or large orders, email corporate@brownbuttercookies.com.

DO YOU OFFER EVENT/WEDDING FAVORS?

Yes. Email contactus@brownbuttercookies.com for pricing.

HOW DO I SEND A GIFT?

Enter the recipient's address at checkout. Yes, there is a gift note field.

FAQ: INGREDIENTS

WHAT IS BROWN BUTTER?

Brown butter is butter cooked slowly until it turns golden and nutty. It gives our cookies their flavor.

DO BROWN BUTTER SEA SALT COOKIES CONTAIN EGGS?

No. Our Brown Butter Sea Salt cookies do not contain eggs. Some Classic cookies do. Check the ingredients on each product page.

WHAT IF I HAVE ALLERGY CONCERNS?

Our cookies are made in a facility that uses milk (dairy), nuts, soy, wheat, and eggs. For a complete list of ingredients in each cookie, please refer to its individual product page.

DO YOU HAVE GLUTEN-FREE COOKIES?

Our Almond Brown Butter Sea Salt Shortbread Cookie and Everything Classic Cookie are made with gluten-free flour. However, our facility is not certified gluten-free and also processes wheat, so we cannot guarantee these cookies are free from gluten. Please refer to each product's page for a complete ingredient list.

CAN I FREEZE YOUR COOKIES?

Yes. Our cookies come sealed in freezer-safe bags of six. Bring them to room temperature before eating.

DO YOU HAVE NUTRITION INFORMATION?

Ingredient and nutrition information is on each product page. Scroll the product images to see it.

POLICIES

WHAT IS YOUR RETURN POLICY?

We want every cookie delivery to bring a little joy! While we're unable to accept returns, please reach out if something isn't quite right with your order. We're happy to help and will do our best to make it right. Email contactus@brownbuttercookies.com.

Full text: refund and return policy.

PRIVACY POLICY

Read our privacy policy.

TERMS AND CONDITIONS

Read our terms of service.

ACCESSIBILITY STATEMENT

The Little Market Inc., dba Brown Butter Cookie Company

Brown Butter Cookie Company is committed to making this site accessible. If you have trouble using it, call 805-464-6636 or email contactus@brownbuttercookies.com and describe the issue.